Fulfillment Policy:
Fulfillment Policy for Coaching Services
Welcome to Peak Experience Coaching, where we are committed to providing impactful and transformative coaching experiences. Understanding our policies will help ensure a clear and beneficial relationship for our coaching journey together. Should you have any questions or require further clarification, please reach out to us at mike@coachMikeUrso.com.
Refund Policy
We aim for the complete satisfaction of our clients in their personal development journey. Given the nature of our coaching services, we offer a conditional refund within 30 days of the program start date. If within the first 30 days, you feel the program is not meeting your expectations and you have actively participated in the sessions and assignments, please contact us to discuss a potential refund or adjustment to your coaching program.
Delivery Policy
Our coaching programs are delivered over a period of 3 months, beginning from the date of the initial coaching session. Sessions are conducted via Zoom, and you will receive a schedule to choose your preferred times for these sessions. Access to any digital materials or resources included in your program will be provided via email or a secure online platform.
Cancellation Policy
Should you need to cancel your enrollment in a coaching program, you may do so within 30 days of the program start date. To cancel, please provide written notice of your decision to Mike@coachMikeUrso.Com. Please note that any sessions attended within those first 30 days may be subject to partial charges, calculated on a pro-rata basis.
Rescheduling Policy
We understand that unforeseen circumstances can occur, requiring the need to reschedule a coaching session. You may reschedule any session with at least 30 days’ notice. Please contact us as soon as possible to arrange an alternative session time that fits within the program’s duration.
Final Notes
Our goal at Peak Experience Coaching is to support you in achieving your objectives through our coaching services. We believe in fostering a professional relationship based on trust, mutual respect, and commitment to your growth. We appreciate your understanding of our policies, which are designed to ensure the effectiveness and integrity of our coaching relationship. If you have any questions or need further assistance, please don’t hesitate to reach out.